Frequently Asked Questions
Everything you need to know about shopping with You Know Who's.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. As 'You Know Who's' carries a variety of curated brands, we recommend checking the 'True to Size' indicator on the specific item you are interested in.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label. Please note that intimate apparel and final sale items are non-returnable.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout. Once your order ships, you will receive a tracking number via email.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location and local customs regulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your products ethically sourced?
At You Know Who's, we prioritize partnerships with manufacturers who adhere to fair labor practices and sustainable production methods. Detailed information about our 'Conscious Collection' can be found on our Sustainability page.